BDM Bet Casino - 確認にもかかわらず、プレイヤーの引き出しが遅れています。

Heya Casino Guru.

I won a lot of money at BDMBET and had a hard time getting verified, due to numerous strange requests which often didn't make sense, but I still went through it and got the all clear. I requested 4 withdrawals of 1000 all of which were processed eventually. The last one that was processed was 25th September.

Ever since then, all withdrawal attempts have been rejected using the excuse 'your account is not verified yet'. However I have verified my ID, taken the live selfie, proven my address, proven my deposit methods, and verified indvidual deposits per their exacting requirements. My account says that I am fully verified.

Any attempt by me to reach out have been unsuccessful. The team cancelling the withdrawals can't be contacted directly and they don't reply to emails.

They've cancelled my last four withdrawal attempts with the same reason. They must have some sort of ulterior motive but they're so highly rated here that I thought that would be impossible.

If you can help me receive the rest of my winnings, I'd be very grateful. I won this money in August so it's getting silly that it's still not been paid, when there are other casinos paying out nearly instantly.

Dear nicoregan91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which documents have you provided so far?
• Has the casino recently requested any additional documents from you?
• Could you please share a screenshot from your account showing that it is verified here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina

Documents provided, ID, ID selfie, liveness check through SumSub Identity Verification, proof of address, proof of payment methods used, proof of various deposits in the form of screenshots, bank statements. Mobile number and email verification.

I have attached a screenshot but please do not display this to the wider forum, I don't want my phone number publicly available.

No additional requests from them, just this constant cancelling of withdrawals with an automated message saying I'm not verified. As you can see in the screenshot the information they're providing is contradictory, the banner saying congrats you're verified is right next to the one saying please verify your account. But everything that I could do to verify myself has been done and their site states this.

Thank you very much for your reply, nicoregan91. Could you please forward any notifications or communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello I've attached a few screenshots here showing how long this has being going on, and how many times they've told me I'm verified.

Since I started this dispute they're now suddenly back in touch and asking for more documents, but I don't believe them when they say they'll accept this and that, I'd rather this is done with your oversight so if they 'fake verify' me another time at least you'll see it

Hello I've replied to the emails I've received with all the documents requested. I separate have been getting emails from BDM asking for a different version of what is being asked for via C.G so what I've done is go to Mifinity and get them to send me my lifetime transaction history with Mifinity and I've attached that. That should be more than enough information.

This morning I received a temporary password from BDMBet even though I didn't request them. What they are asking for in private via the email chain we have going on with Casino Guru is different to what they are directly asking me for.

Hello Casino Guru

I know what's happened, I feel so stupid but somebody has used the information I've provided here to phish my documentation, and they have then used that information to attempt to take over my account at BDMBet. I thought I was speaking to Casino Guru but I wasn't was I? I have attached a screenshot of the email purportedly received from yourselves.

Someone is combing your forums and using 'casinoguru@consultant.com' to do this.

Can you confirm that this email address does not belong to you and I've provided my documents to a third party?



nicoregan91, I provided you with my one and only legitimate email address here in this thread. We are prohibited from asking for private information like this and if we need any additional information about your account or any supporting evidence from players, we will definitely do it via the official complaint thread such as this one. We value and respect our users' privacy and we never ask for login information to players' casino accounts.

Could you please clarify if there were any consequences of you providing all the information? Did they manage to get into your casino account?

Hi, thanks for letting me know. No there hasn't been any consequence and I quickly went and set up 2FA in the account and spoke to BDM about it and to be fair, they've been great so far I'm just waiting on an escalation from them.

The person used my default username on Casino.Guru account to get my email address and then used that to phish me into providing that information. It was only because BDM sent me a live chat transcript from a chat that I didn't initiate that I found out about this.

I have now directly provided the information to BDM that they were asking for I think, which was my entire Mifinity account history just to be open with them about it.

Alright. Let's give it a few more days. I will leave this complaint open, so please keep me updated in the meantime. Thank you very much.

Hello

I provided them with everything I've ever transacted on Mifinity and got a statutory decline with no further information provided. So we're back to square one. They even sent me this;

'In establishing the source of wealth, financial institutions must ascertain why the client has the assets they do and how they came to accumulate them'

That is almost word-for-word lifted from the legal definition of checks required to purchase property, and is irrelevant in this context. They are not a financial institution, nor do they have any right to try and ascertain what assets I have. The only relevant question they can ask is how my deposits to their site were funded, which I've provided.

I've proven that I won from other casinos, and then used these winnings to deposit to BDMbet. I have accumulated a significant pot of winnings which I've always kept in my Mifinity account. It doesn't seem to matter how much context I provide, they decline my documentation and each time they don't tell me the reason.

So, still no news? If there has been any other communication between you and the casino that you haven't forwarded to me yet, please send it along so we can collect as much information as possible before proceeding. Thank you.

Hello

The casino team at BDM don't respond to any queries on this, other than by copying and pasting the same information from the previous request. This doesn't help me get verified, and the reality is they already have everything they need but are either unable or unwilling to comb through my documents to verify it.

I'm disappointed in this, because they can't have it both ways. If they want to ask for all these documents, they need to take the time to then go through and process them. Their current approach is tantamount to laziness as it seems they can't be bothered to do anything other than copy and paste a template response to me.

I don't have any further information to provide, as I've covered it extensively in everything I've said here, and provided to you privately.

Thank you very much, nicoregan91, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you nicoregan91 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BDM Bet Casino for their help in resolving this complaint. We would like to know what the issue is with the verification and what we can do to help the player receive their winnings.

Thank you!

Hello!

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

We are committed to resolving this matter as quickly as possible while ensuring the security of your account. To proceed, we kindly ask that you provide a clear selfie of yourself holding your ID, along with a note displaying the current date and the name of our casino. This verification is an important step to confirm your identity and maintain the integrity of our platform.

Additionally, we require confirmation of the origin of the funds used for deposits in our casino. This can be demonstrated through supporting documents such as salary statements, proof of business ownership, evidence of property sales, inheritance payments, or divorce settlements. These documents are part of our standard verification process and are essential for compliance with regulatory requirements.

Once we receive the requested documents, our team will promptly review them and provide an update on the next steps. If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for your understanding and cooperation.

Best Regards,

BDM Bet Casino

I have sent dozens of statements showing exactly where all my funding came from already, that being gambling winnings from various different casinos.

I am more than happy to get an ID selfie along with the current date so I will get that as soon as I have free time

Hello.

Sorry for the delay but it's the only free time I've had around the Christmas holidays but I have uploaded a passport selfie along with the written note to my BDMbet profile and also sent it to kristina.s@casino.guru

Hello, nicoregan91 !

Thank you for responding.

We received the selfie + ID and a note and it was accepted. Thank you!

However the requested confirmation of the origin of the funds used for deposits in our casino was not provided, the documents that were uploaded show your Mifinity account history, but what we need is documents such as salary statements, proof of business ownership, evidence of property sales, inheritance payments, or divorce settlements. These documents are part of our standard verification process and are essential for compliance with regulatory requirements.

Let us know if you have any additional questions.

Best Regards,

BDM Bet Casino

Unfortunately MiFinity doesn't supply anything other than what I have already given you. The only thing I could possibly do is send over screenshots of emails/withdrawals from casinos I have won money from which was then deposited to BDMbet via MiFinity .

Dear nicoregan91,

Thank you for being so patient.

You can provide screenshots of your income so our team can check them. We need information regarding your income which was used to deposit.

Best Regards,

BDM Bet Casino

Hello

So all the funds I have used to do deposit came from a good streak on Pino Casino over the last few months, which are the same funds I used to deposit to my BDMbet account. I notice it says that you have the same management as Pino Casino so feel free to confirm with them to verify all the withdraws if need be.

I have uploaded screenshots of those winnings being processed from the Pino Casino account.

Nicola

Dear nicoregan91,

Thank you for the clarification.

We have sent you an email with a few questions, could you please check it and reply?

We are looking forward to hearing from you.

Kind Regads,

BDM Bet Casino

I have replied

Nicola

Dear nicoregan91,

Thank you for responding.

We kindly ask you to provide us with the document for further investigation:

- a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more.

We are looking forward to hearing from you.

Best Regards,

BDM Bet Casino

Hello

This is getting exhausting. In the statements I've sent over from Mifinity, which covered the entire year you can see regular winnings being credited to my Mifinity account which I then used to deposit to BDM Casino.

I have repeated over and over that all funds deposited to BDM Casino themselves came from another casino, mostly Pino Casino. The documents I've provided show this.

At no point did any of this money touch my bank account. I won it from other casinos, withdrew to my Mifinity account, and then deposited to yourselves. Given this is the case, can you please stop insisting on a bank statement covering 6 months which will not help prove anything in this case?

I explained this to BDM, and uploaded proof of winnings totalling at least €20,000 to their site alongside my statement from Mifinity, which shows those same withdrawals, and my deposits then going to BDM. I then got the following reply

Hello Nicola,

Thank you for reaching out to us . Kindly note, you have applied to our casino BDMBet. We provide the services regarding our casino, and we cannot consult you regarding another casino. Please feel free to provide us with the document:

- a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more;

If you have any questions or need further guidance, please don't hesitate to reach out to us. We're here to help.

Best regards,

Doris

Casino Support Team

Gobsmacked at this point with the responses I'm getting. I obviously wasn't asking to consult with them about another casino, I was explaining my situation and if they can't understand that simple line of reasoning what can I really do?

@Kristina I sent the same proof of winnings to your email address. Could you review please?

@Peter I could use some help please, we're a month in and no further to resolving this dispute.

Just one last time in summary

1. I won money at Pino Casino
2. I withdrew this to Mifinity and deposited repeatedly to BDM
3. I provided a full year statement from Mifinity and screenshots proving these withdrawals
4. BDM come back asking for bank statements covering 6 months to show this income coming in.. a genuine impossibility since these funds were not withdrawn to my bank account.

Thank you to the both parties for the update.

Dear BDM Bet Casino representative, I believe the player has provided a satisfactory explanation and documents to proceed with the case. I would appreciate it if we could continue with the resolution of the case. Thank you in advance for your cooperation!

Dear Peter,

Thank you for responding.

We have sent you an email with further information on the matter, could you please check it.

Best Regards,

BDM Bet Casino

Dear nicoregan91, according to the casino representative your statement from MiFinity does not fulfill the requirements for the casino's Source of Wealth (SOW) verification process. The statement does not reflect the deposits allegedly made between August 20 and August 28. The last three deposits in the account are related to MiFinity, but the documentation fails to provide sufficient clarity about the origin of these funds or any previous funds used for deposits.

Additionally, you have not provided any comprehensive information about your financial situation. It remains unclear whether you are employed, studying, or receiving financial support through other means. This lack of clarity raises concerns about the legitimacy of the funds used for deposits, especially in the absence of supporting documentation such as salary slips, proof of business ownership, or other reliable evidence.

The casino's SOW verification process is an essential part of our compliance with anti-money laundering regulations. Without the necessary documentation, they cannot move forward with your withdrawal request. Reliable evidence to confirm that the funds used were obtained legitimately is required to proceed further. Thank you in advance for your cooperation!

Hi Peter,

I have just provided my entire MiFinity statement history going back to June 2023 when I first opened my MiFinity account to your private email. This is the same document that I provided to BDMbet and was rejected.

Nicola

Dear Nicoregan91,

Our team sent you an email with explanations and a few questions on 17/01, can you please check and reply to the email?

Best Regards,

BDM Bet Casino

I have replied to that email answering your questions.

Nicola

Dear nicoregan91,

Thank you for responding.

We can see that you answered the questions, but the requested document is still missing please check the document and provide one of the listed documents.

We are looking forward to your reply.

Best Regards,

BDM Bet Casino

I have replied with an explanation to your request regarding documentation.

Nicola

Dear nicoregan91,

We have replied to your email, please check it and provide the requested documentation so we can proceed and resolve the matter.

Best Regards,

BDM Bet Casino

I will have a look and get that sorted as soon as I can.

Nicola

I have replied with the documents. I also noticed that I've lost access to my account. Have you locked me out without advising me about this?

Dear nicoregan91,

We are still waiting for the necessary documents to complete the verification process, such as a payslip or salary statement. Unfortunately, screenshots from another casino do not serve as objective evidence that the player withdrew these funds, nor do they confirm where exactly the funds were deposited. While screenshots can be considered informative, they do not qualify as official documentation for verification purposes.

Once the required documents are provided, we will be happy to proceed with the review. Please let us know if you need further clarification.

Best regards,

BDM Bet Casino

I understand that screenshots aren't really documentation but when that is literally my source of funds for depositing to your site I don't really know what I can do about that in regards to verifying my funds, the screenshots are showing withdrawals going back to a MiFinity account that I have provided a lifetime statement for which then shows those exact withdrawals coming into the account. You are an affiliate to Pino Casino and you have my details so you could reach out to them with my permission and they can confirm that for you

I am happy to oblige with pay slips if they help from a verification standpoint but as I stated in a previous email to you, I have been signed off sick by my GP so I wouldn't have an up to date one.

Dear nicoregan91,

We are sorry for the delayed reply.

We will be happy to have the payslips as it will contain information showing from where the funds entered to your Mfinity account.

Best Regards,

BDM Bet Casino

As already stated, I have never made a single deposit to any casino using money from my payslips.

I have used my Bank of Ireland account deposit to casinos and have done for the last couple of years, I then decided to open a MiFinity account as some casinos don't accept card payments. I funded my MiFinity account with a single €10 transfer from my Bank of Ireland account with funds that I had won from Aplay casino, Megaslot and Slotsmillion.

That €10 was then deposited to a casino called Oddsring which I won €620 from that which was then withdrawn back to my MiFinity. I then got very lucky over the following few months winnings money from various casinos (the MiFinity statement reflects this).

Eventually I signed up and made an account at BDMbet and those MiFinity deposits I made to that account were all funded by money I had accumlated over that year from that single €10 transfer I had made from Bank of Ireland.

I will email all of these documents and screenshots to your support. I understand the MiFinity statement does not show my name on it but I have included proof of the wallet account numbers (casino and eCommerce) and my name as well that match with the ones on the statement.

If @Peter or @Kristina would like me to send over all this information to them to also review, I can send to one of their emails.

Nicola

Thank you for the update nicoregan91. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Sorry for the late reply, that's me sent them over to you.

Nicola

Thank you for the clarification nicoregan91, I believe this should be a satisfactory explanation to proceed with the verification process.

Dear BDM Bet Casino, will this explanation suffice to explain the source of funds or do you require anything else? Thank you in advance!

Hello!

We are still awaiting the submission of a document (or multiple documents), such as a payslip or salary statement. The funds deposited into the MiFinity account or another casino account must have originated from a source, but the necessary supporting documents have not yet been provided.

Once we receive the necessary documents, we will proceed with the review promptly.

Best Regards,

BDM Bet Casino