Beem Casino - プレイヤーの撤退は遅れています。

Like many other users im stuck with delayed withdrawals for weeks aleady now - the thing that made me really worry is that the support (who is still very friendly) gives me a new reason for the delay every week.

First time - due to high amount of withdrawal request the queue is very high, but it should be processed in a few days

Second time - due to new regulations regarding bank transfers to the EU (which would be plausible - but why wasn't this the case the week before??), but it should be processed in a few days

Third time - "our funds for players cashout via bank transfer are stuck"

.. no update on when it will be processed.

The last reason now really got me worried.

Why do I get three different reasons for why the withdrawal process is delayed - this doesn't look like good practice, more like shady

Also this isn't a one time case - the internet is fully of complaints of Beem casino delaying withdrawal requests.

I'm hoping the issue can be resolved soon, without the withdrawal disaster it would have been an enjoyable casino experience

Hello Deuce,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise when exactly you requested this withdrawal? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina,

Thank you very much for taking the time trying to help me solve this issue.

I made the first withdrawal request on March 2nd (300€) and the second request was on March 8th (80€) - both of which are still pending. Both of the wins were accumulated with a bonus which i successfully wagered and are below the max payout of 10x.

I also sent you the relevant logs in an email.

Again - thank you very much helping me with this matter.

Best regards

Thank you very much Deuce for your reply and email. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Deuce,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Viliam and thanks for helping.

I just received an email from Beem Casino, in which they asked me to redo my withdrawal request and add a full bank branch adress. So I did and also asked them if they can process it without putting me at the end of the queue this time. Fingers crossed

Dear Deuce,

the payment was successfully processed.

Kind regards,

BeemCasino Team

Dear Deuce,

let me know when you'll receive your winnings, please.

Sorry for the delay, i was on vacation.

I can confirm that i received the payout the same day that Beem-Casino Staff posted here!

Thank you so much Viliam & Casino Guru for all the help and Beem Casino for coming through with my withdrawal request.

Dear Deuce,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru