bet O bet Casino - プレイヤーの撤退は遅延され、拒否されました。

I registered at the casino a long time ago, where I made several deposits over time but couldn't win. Then one day, I did win and made a withdrawal of 600,000 CLP. As usual, they asked me to verify my account with all the necessary documents, which I did without any trouble. I submitted everything requested, continued playing, and ensured I played without any bonus since I know you can't withdraw with an active bonus—it’s impossible.

My winnings reached 2,800,000 CLP, and I decided to withdraw the entire amount, as it was the maximum allowed. After the 3 business days, my withdrawal was rejected. The live chat agent was useless—they didn't look into the reason behind the rejection and just told me I'd be contacted by email. 🤦 So, what's the point of the chat then????

I believe they're doing everything they can to prevent me from withdrawing my money because they have no valid reason to reject it. Three business days wasted, just thrown away. Now, I suspect if there's a reason for the rejection, it's because within those 3 business days, they configured (changed) the maximum withdrawal amount to 2,777,000 🤦🤦🤦 But it's unfair because when I requested the withdrawal, the maximum amount was over 2,800,000. I'm leaving this complaint as proof of the poor customer service and their refusal to pay. They have no grounds to state a reason for the rejection because I did absolutely everything right, including the verification. No wonder this casino has such bad reviews.

P.S.: The live chat is a disgrace—they laugh at you, cut off the chat without your consent when they don't know how to respond, disrespect customers, and don't address their questions.

Hace mucho que ne registre en el casino en el cual hice varios depósitos a lo largo del tiempo y no pude ganar,hasta que llego el día en que gane,hice un retiro de 600.000 clp y como de costumbre piden verificar la cuenta con todo lo que piden,así que no tube problema en verificar,envíe todo lo solicitado,paso el tiempo y volví a jugar y jugué sin dinero de bonoficacion,porque se que con un bono activo no se puede retirar o es imposible,así que mis ganancias que hice llegaron hasta 2.800.000 clp y decidí retirar todo ya que es el monto máximo a retirar,pasaron los 3 días hábiles y resulta que me rechazaron el retiro,el agente del chat en vivo no sirve para nada,no averiguo el porqué del rechazo del retiro,me dijo que me van a contactar por correo 🤦 para que esta en el chat entonces???? En fin lo que pienso que van a hacer de todo para que no pueda retirar mi dinero,porque no tienen motivo ninguno para rechazarlo,ya son 3 días perdidos hábiles 3 días a la basura,ahora creo que si hay motivo para rechazarlo es porque dentro de esos 3 días hábiles configuraron(cambiaron) el monto máximo a retirar que ahora es 2.777.000 🤦🤦🤦 pero es injusto porque al momento de retirar el monto máximo era por sobre los 2.800.000,ahora dejo esta queja y prueba de la mala atención con sus clientes y que se niegan a pagar,pero no tienen por donde darme para que digan el motivo del rechazo,porque todo absolutamente todo lo hice bien y ma verificación también,con razón tan mala reseña el casino este.

Pd: el chat es una vergüenza,se ríe de ti,te corta el chat sin consentimiento cuando no sabe que responder,no respeta a los cliente y no responde sus dudas

Dear Gonz3832,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue or related to your account only?
• When did you request a withdrawal from the casino? Is any withdrawal request currently pending on your account?

Looking forward to hearing from you.

Best regards,

Tomas

They have not informed me of anything about why I cannot withdraw, neither in the chat, which is useless, nor by email, which only wants to prolong the situation. It is obvious that when they reject a withdrawal, they immediately inform you why.

I couldn't tell you if it's just with my account because I've seen several complaints about the same thing at this casino, I realized it too late because of the bad review.

I requested it on Sunday, August 18, and it's been 5 days, that's 4 business days, and I don't have any pending withdrawals, only the one I made again so they'll pay me, hopefully.

No me han informado de nada el porque no puedo retirar ni en el chat que no sirve para nada ni por el correo que solo quiere alargar la situación,es obvio que cuando rechazan un retiro te informan enseguida el porque.

No sabría decirle si es solo con mi cuenta porque eh visto varias quejas por lo mismo en este casino,me di cuenta muy tarde por la mala reseña.

Lo solicite el día 18 de agosto día domingo y ya van 5 días entre eso son 4 días hábiles y no tengo ningún retiro pendiente,solo el que volví hacer para que me paguen ojalá.

Thanks for the explanation.

Could you please share any communication from the casino regarding the issue?

Kindly also share a screenshot of your withdrawal requests with the status visible from your transaction history. You can share screenshots here, alternatively send the information to my email at tomas@casino.guru

It is worth mentioning that they refuse to respond to emails and when I confront them in the chat and they do not know how to respond, they end the chat without having given an answer on the matter.

Cabe mencionar que se niegan a responder correos y cuando los enfrento al chat y no saben que responder entonces finalizan el chat sin haber dado respuesta sobre el asunto

Dear Gonz3832,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.