Bet O Bet Casino - 決済が遅延しているとのクレームがあります。

hi, I played about 50 euros, arriving at the modest sum of 1980, in short, 500 euros were credited to my bank account, and the rest was not with the specification that I have to withdraw with another method (shown in the attachment) as according to the casino conditions I can only withdraw the amount of what I have deposited in months of play (bah), they tell me to withdraw with methods like neteller (I have never used it, but according to some reviews I have seen they screw your money) .

I am here to write because it seems absurd for a casino to tell me '' We were able to pay to your credit card only the amount equivalent to the amount of the deposits you made with it on the site. This is due to banking regulations and is not up to us. ''

And so I'm living with anxiety about whether this money comes to me or not.

you can do something about it.

It is a mess that takes days and days to process and there are always mistakes or hindrances in between for no reason

salve , ho giocato circa 50 euro arrivando alla modica cifra di 1980 insomma, 500 euro mi sono stati accreditati sul mio conto bancario , ed il restante no con la specifica che devo prelevare con un altro metodo (riportato nell'allegato) in quanto secondo le condizioni del casinò posso prelevare solo l'ammontare di ciò che ho versato in mesi di gioco (bah), mi dicono di prelevare con metodi come neteller ( non l'ho mai usato, ma secondo alcune recensioni che ho visto ti fregano i soldi) .

Sono qui a scrivere perche mi sembra assurdo che un casinò mi dica ''Siamo riusciti a pagare sulla tua carta di credito solo l'importo equivalente all'importo dei depositi che hai effettuato con essa sul sito. Ciò è dovuto ai regolamenti bancari e non dipende da noi.''

E quindi sto vivendo con l'ansia se questi soldi mi arrivano o meno.

potete fare qualcosa a riguardo.

E' un casino che ci mette giorni e giorni ad elaborare e ci sono sempre errori o impicci in mezzo senza alcun motivo

Dear antoniosalza1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I checked and everything, but it seems absurd that a casino does not credit your bank account, but in other ways .. making me wait for more days .. I have been waiting for weeks for a cabbage withdrawal

ho fatto verifiche e tutto, ma mi sembra assurdo che un casino non ti faccia accredito sul tuo conto bancario, ma bensì per altre viee.. facendomi attendere ulteriori giorni .. sto aspettando da settimane un cavolo di prelievo

Dear antoniosalza1996,

Have you received your withdrawal from the casino yet?

Yes thank you, have a nice day

Si grazie , buona giornata

Awesome news, antoniosalza1996. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.