Bet1000 Casino - プレイヤーのアカウントは閉鎖されていません。

This casino site refuses to close my account

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Dear mdarowiche1978,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bet1000 Casino. I’m afraid, I will need more information regarding your problem. Why do you want to close your account? How exactly did you request it? Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hi Nick,

please allow me to provide some more details for this case.

This player sent us an e-Mail with a request to close his account. Within 2 hours of his e-mail, the account has been closed.

Furthermore, please check this player's posts in the forum thread and you will see that everything he says should be taken with a hint of salt. He went from saying that we do not have a license to saying that we have a fake license to saying that we have fake providers to saying that license and providers are legit but we still "cheated" him. This player even went so far to use our customer support email address to register on countless of adult and porn sites.

Please let me know if you need anything else from our side to close this case so that we can all move on and not waste our time with this case.

Best regards,

bet1000

Dear mdarowiche1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They closed the account now

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Dear mdarowiche1978,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru