Bet24-7 Casino - 選手の退場が遅れました。

Have deposited and expecting a withdrawal since 19 December. Who do they think they are?! I just have filed a dispute to the police station, and aim to call EUROPOL. Also I am willing to face a legal open dispute with the company, if it will be necessary!

Note that I am a verified player!

Dear cc_27, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

No it's my first withdrawal, Veronika.

I deposited, won the amount and then requested the payout.

This is my successful deposit of 20€ and the withdrawal pending since 19 December. 

Could you please confirm what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

They have paid, after a whole month. You may close the thread.

Thank you Veronika!

Dear cc_27,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru