Bet7 Casino - プレーヤーがデポジットの払い戻しを求めています。

I reported gambling addiction and my account was limited to 0€ deposit in April, this year.

On 8th May at 11:19:37 AM I requested to unlock my deposit limit and it was immediately unlocked against their Terms and Conditions on https://www.betseven3.com/page/addiction?lang=EN

"When you contact betseven to reduce your limits downwards, this will be effective immediately. If you want your limits to be increased this will take 72hours at the earliest."

They allowed me to deposit 2840€ in the next 15 hours, instead of 0€. Bet7 owes me 2040 that I wasn't able to withdraw. They didn't follow their rules and they refused to give me any answer through chat or email banning all my contact attempts.

Hello Jorge,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. I would especially like to see your deposit limit requests and request to cancel the deposit limit.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, thanks for your help. I sent to you the required information. Please let me know if there is anything else I can do in meanwhile.

Thank you very much for your reply, Jorgeadd1. Please understand that tools such as deposit limit are not mandatory, they are just an extra feature. Unfortunately, there aren’t unified regulations that would be applied to all casinos and player protection tools are managed by the casino exclusively. I agree that if the casino offers them, they should work properly, but if they don't, there is nothing we can do about it. I apologize, but we are not able to help you in this case.

Please, let me know if there is anything else we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Can you please try to get in contact with casino? asking them to explain why did they allow the deposits before the 24 hours? against their rules?

I am sorry, but we do not contact the casino unless we need their assistance in resolving complaints. Since we have decided to reject this complaint, we will not involve the casino.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.