BetAlice Casino - 自己排除にもかかわらず、プレイヤーのアカウントは引き続きアクティブです。

Hi everyone, even though I've been confirmed as having my account closed due to gambling addiction, it's still open. Fortunately, I haven't made any deposits since the self-exclusion request, but it's certainly tempting to do so.

Hi Zusammen, obwohl mir die Schließung, wegen Spielsucht bestätigt wurde, ist mein Account noch offen. Ich habe bis dato zum Glück nicht mehr eingezahlt, seit Aufforderung des Selbstausschlusses, aber es verleitet natürlich dazu.

Dear Kikidoof,

Thank you for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• Could you please forward me the email you sent to the casino when you requested the closure of your account? You can send it to me at veronika.f@casino.guru.
• Additionally, could you confirm whether you have completed the full KYC verification process?
• When was the last time the casino communicated with you?

I hope we can help resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

You have an email, unfortunately they no longer respond

Sie haben eine Email, leider reagieren diese nicht mehr

Hello dear team, the complaint can be closed, my account has been deactivated, thank you

Hallo liebes Team, die Beschwerde kann geschlossen werden, mein Konto wurde deaktiviert, Danke

Dear Kikidoof,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru