BetAmo Casino - プレイヤーの撤退はキャンセルされました。

i has played with betamo casino like for 4 or 5 months until now, i did deposit with them several time and i did make cashout, as i remember i cashout twice, not big money but i like it for get some money like this, in this case means that my account was fully verified so i can make withdraw my money, again i cashout twice with betamo, but yesterday i got bad news from betamo, when i tried cashout from my account they cancel my cashout and they ask to me to sent international id card? what?? i go to live chat and telling about my situations that i have no international id card like a passport, and they also ask to me to sent id card that have expiry date, the problem is on my country , all people here have id card with no expiry date and that mean the card was already usable for longlife but they still push me to sent id card with expiry date or sent passport where i have no that things, how is that possible? every country has own goverment with different law, anyone can help me???thanks for read

Dear Miftah

Thank you for submitting your complaint. I am sorry to hear about your unpleasant situation. Could you please send me a screenshot or evidence that the casino verified your account, as you mentioned before? Also, did you play with any bonuses? If yes, could you please specify which bonus it was? Please get back to me with the responses to the questions above. Thank you in advance for your reply.

Best regards,

hi casinoguru, thanks for the feedback ,

unfortunately i has been closed my account there caused by the problem that i had as i mentioned above, i know they are pretty good casino to play with but sometimes we had some unexpected problem like me, and i think they are looks  unfair to solve some problem , i often play with deposit bonus like 50% reload at betamo which is very weak when we compare with another casinos but i like it, so now is nothing to talk about this case and lets end this session, thanks

Unfortunately, we’re forced to reject this case due to a request from the player. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.