BetAmo Casino - プレイヤーの賞金は没収されました。

Hey there Casino Guru,

My name is Mischa and I am trying to get my fair winnings of my Betamo account, but there seems to be a problem.

I have provided all documents that are needed, but stupidly I let a friend of mine play on my account (deposited via Paysafecard).

The terms & conditions don't say it is not possible to have someone else play on your account, just to not have multiple account (is not the case this time).

Could you help me figure out if I am possible to cash out my winnings since I would like to fill my kids safings accounts with this win.

Regards,

Mischa

Dear Mischa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.betamo.com/terms-and-conditions in the section "USE OF PLAYER’S ACCOUNT":

"Please have in mind that the casino reserves the right to reject deposit refund in case a duplicate account is detected. The player shall not provide access to his or her account or allow using the Website to any third party including but not limited to minors."

Although I would really like to at least offer some advice to you, this term was breached, therefore there is nothing we can do in this case. I can only recommend you to be more careful in the future and make sure that you are the only person using your account.

Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

Unfortunately, we are forced to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.