BetBeast Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Dear Guru Casino Support Team

I am writing to express my grave concern regarding the sudden closure of my account at BetBeast Casino without any explanation.

My account was closed without prior notice and without any reason being given.

I have not received any information regarding the reasons for this action

I would like a clear explanation of the reasons for my account closure

This situation is causing me serious concern and I believe it requires immediate attention. I kindly request that this casino provide an explanation regarding the closure of my account and possible steps to resolve it.

Dear djcentigor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

As far as I know, a casino can close a player's account for several reasons:

1. **Violation of terms of use**: If a player violates the casino's rules, such as creating multiple accounts, fraud, or using prohibited strategies, this can lead to account closure.

2. Use of someone else's data: Registering with someone else's data, using third-party payment methods, or attempting to withdraw money to third-party accounts can also lead to account closure.

3. Suspicion of fraud: If the casino suspects the player of fraudulent activities, such as money laundering, unfair play, or using software to cheat, it may block the account.

4. Improper use of bonuses: If a player violates the rules for using bonuses, for example, by using bonus funds for bets that are not intended for this purpose, this can lead to account blocking.

5. Age restrictions: If it turns out that the player is underage, their account will be closed.

6. **Suspicious activity**: If suspicious activity is observed on a player's account, such as too frequent or large transactions, the casino may freeze the account pending further investigation.

I have not violated any of the above. Moreover, I just completed the registration and immediately got banned. I would like to know the reason. 

Thanks for the reply.

From our point of view, any of the abovementioned reasons would be valid. Let me emphasize we can't compel online casinos to accept you as a customer and won't penalize casinos for closing your account.

Since it seems there is no balance on your account, I will close the complaint as unjustified. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.