BetBoom Casino - プレーヤーに技術的な問題が発生しています。

I have deposited 110 BRL to won 75% amount and 30 FS, so thats ok i have recived, but when i playing the slot from iSoftBet - Whishing Wheel, i have won a bonus inside de the game (3 scatters) so when i was going to beggin, the game just crashed and never let me in again, i have tried other browsers like firefox, edge, chrome. I have contacted the suport and they're just acting like i'm trying to play another game instead of Almighty Sparta but i dont activated this bonus yet lol, thats ridiculous.

So i'm just done and opening this complain. This casino has to own with its responsibilities.

The images:

• The bonus is starting and the game crashing
• I'm trying to open the game in other browsers getting the same error.
• The free spins bonus that i have never touched.

Dear renanslots,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you experience this issue only with this specific game, or other games are malfunctioning as well?

Could you please advise which bonus you activated? If possible, post here a link to the offer you redeemed.

Lastly, I don't see any pictures attached to this complaint. Could you please post them here or forward them to kristina.s@casino.guru? 

Thank you very much in advance for your reply.

Best regards,

Kristina

Sorry about the images, its here now

Answering your questions:

1- Only this game are malfunctioning, but only after i'd earned the bonus (3 scatters)

2- I have activated the 75% bonus deposit + 30FS third deposit.

3- Here's the link: https://betboom.com/pt-BR/promotion/5594/Welcome%20Bonus/

Thank you for your reply, renanslots. Are there any winnings stuck in this game or you are just not able to use the bonus feature?

And what about the bonus you activated - does this situation somehow influence your progress in completing the wagering requirements?

Also, could you please clarify the dispute value (110 R$)?

The 110 R$ is the amount i have deposited, just to inform as your site asked me.

None of the requirements influenced in the game i was playing.

The situation is clear, i had won a bonus, as you can see in the images, the game crashed, and didnt allowed me to play on her again. Very VERY weird

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear renanslots,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.