BetBoom Casino - 選手の退場が遅れています。

Hi There,

Please assist me in resolving my problem; my last withdrawal was on November 13, 2023, and I have still not gotten my money. I've already made a lot of deposits and withdrawals, but there's been too much delay this time.

I play at the casino for a while and my account is validated. 

The support agent told me to wait more than 24 hours, however the withdrawal was made 23 days ago. Please see the attachment below.

Best,

Carl

Hello WoDOTA669,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBoom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I appreciate your response. My account was verified since July 25, 2023 and I removed the bonus hence I'm aware of the consequences of bonus. Yes! I used real money, I deposited using Binance. I hope this information helps!

Best regards,

Carl

Thank you WoDOTA669 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi WoDOTA669,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear BetBoom Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Good afternoon I don't understand why the user hasn't responded yet. 12/07/2023 18:11 106 USD were withdrawn.

Check with the client whether he received the funds?

Добрый день! Не понимаю, почему пользователь до сих пор не прислал ответ. 07.12.2023 18:11 было выведено 106 USD.

Уточните у клиента получил ли он средства?

Thank you for your reply, BetBoom Casino.

Dear WoDOTA669, would you please confirm if the money was already received by you?

Good afternoon If the funds were not withdrawn, the client would write again.

Please close the complaint, because you have to wait 4 days for a response and then close it again anyway.

Добрый день! Если средства были б не выведены, клиент бы снова писал.

Закройте пожалуйста жалобу, так как 4 дня ждать ответа и потом все равно закрывать ее снова.

Dear WoDOTA669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.