BetBRX Casino - プレイヤーのアカウントは無効になっており、出金が遅れています。

Hello.

I would like to file a complaint to one of the websites that is registered to Caming Curaçao:

BetBRX.com – Online Sportsbook and Casino is operated by AMG Gaming and Technology N.V. (Commercial register of Curacao under the registration number of 157811 with its address located at 9 Abraham de Veerstraat, Curacao, P.O Box 3421.) under the operating license of #365/JAZ of Gaming Curacao Sub-License GLH-OCCHKTW0708052021.

I am trying to withdrawal from the website since July 30th without success. In the last 2 weeks, the website has disabled every account and we are not able to log in at it. The following message is shown: Login error: Your stall disabled.

There are hundreds of complaints in the internet about this website and nobody is answering us.

I am trying to get my money back and want to know who I have to contact to report the website.

Thank you.

Dear eltoncallegarilopes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Petronela,

I can't remember exactly when was the last time I succeeded accessed the casino. It was between Aug 2nd and 4th.

My account was verified and I have succeeded withdrawn from it a few times before this happened.

I have accumulated winnings through a bonus but by the time this happened I had already completed the bonus rollover.

Let me know if you need anything else.

Elton.

Thank you very much, eltoncallegarilopes, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi eltoncallegarilopes,

I've just reviewed your case and am sorry to hear about your account being disabled. I will try to help you by contacting the casino. We'll see what can be done if they reply.

Dear BetBRX Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear eltoncallegarilopes,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia