BetBRX Casino - 出金リクエスト後、プレイヤーのアカウントは無効になりました。

I requested a withdrawal. My account was disabled. There is no online chat support, and they aren't responding to emails. This seems like a scam. The company is not paying out the money.

Запросил вывод. Аккаунт отключили. Онлайн чата с поддержкой нет, на почте не отвечают. Похоже на скам. Контора не выплачивает деньги

Dear Serger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

A week ago I made a conclusion. It hung for several days as a request. They did not ask for any documents. Then I was logged out of the site. When I log in it says "Login error

Your stall disabled" I write to the mail support@betbrx.com an automatic response comes from my mail client that such mail does not exist. Their live chat has disappeared from the site

Неделю назад я сделал вывод. Он висел несколько дней как запрос. Никакие документы они не запрашивали. Потом меня разлогинело из сайта. Когда логинюсь пишет "Login error

Your stall disabled" Пишу на почту support@betbrx.com автоматический ответ приходит от моего почтового клиента, что такой почты не существует. Лайв чат у них пропал с сайта

Is there any relevant communication or supporting evidence that you'd like to share with us before we'll contact the casino directly? My email address is petronela.k@casino.guru. Thank you.

No

Нету

Thank you very much, Serger, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Serger,

I've just reviewed your case and am sorry to hear about your account being blocked with no explanation. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear BetBRX Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for disabling the player's account?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Serger,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia