BetBRX Casino - 選手の退場が遅れる。

I made a withdrawal via pix yesterday and so far nothing to make a deposit and quickly to withdraw a boring situation.

Fiz um saque via pix ontem e até agora nada pra fazer depósito e rapidinho mais pra sacar situação chata.

Hello havaidreans,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetBRX Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

It was not accepted, my identity was expired. They will not be able to validate the document. It was not accepted.

Não foi aceita minha indentidade estava vencida.ai não conseguirão aí a validação do documento não foi aceita.

Hello havaidreans,

Do I understand it correctly that your ID card expired? Will you be getting a new one anytime soon?

Once you will have the new ID, the casino should not have problem with verification of your account.

Dear havaidreans,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.