BetChain Casino - プレイヤーのトーナメント賞金が遅れています。

Hello,

I participated in the Bet Chain 10 Years Tournament.

I secured 6th place. The tournament ended on Sunday, 15th December 2024.

Unfortunately, I haven't received any information from support about when the winnings will be credited.

I keep getting put off with a response that another agent should get in touch with me.

For other tournaments, winnings were always credited 5-10 minutes after the end.

I've never had any issues with deposits or withdrawals either.

My account is fully verified.

Regards,

Tine

Hallo,

ich habe beim Bet chain 10 years tournament teilgenommen.

Dort habe ich den 6. Platz belegt. Ende des Turniers war am Sonntag, 15.12.2024.

Leider erhalte ich seitdem keine Infos vom Support wann die Gewinne gutgeschrieben werden.

ich werde immer nur mit einer Antwort von einem anderen Agent vertröstet der sich melden sollte.

andere Turniere wurden immer 5-10 Minuten nach dem Ende gutgeschrieben.

auch bei ein- und Auszahlungen hatte ich bisher keine Probleme.

mein Account ist komplett verifiziert.

lg

tine

Dear Zeena1511,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you participated in this casino's tournaments before?
• Could you please prove that you were in 6th place and what the prize for this place was?
• Did you pay anything to participate in this tournament?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.