BetChain Casino - 当該プレイヤーは出金が遅れていると考えています。

Hy

Won some more money at said casino and am trying to cash it out.

Mails are not answered and the live chat is permanently offline. I've been trying to reach someone for days now!

No idea why the casino is classified as GOOD here, but not reporting for several days is more than bitter.

Betchain WHAT'S UP WITH YOU?

Hy

Habe in den besagten Casino etwas mehr Geld gewonnen und versuche es auszahlen.

Auf Mails wird nicht geantwortet und der Livechat ist Daueroffline versuche jetzt schon Tage da jemand zu erreichen!

Warum das Casino hier als GUT eingestuft wird keine Ahnung aber meherere Tage sich nicht zu melden ist mehr als bitter.

Betchain WAS IST LOS BEI EUCH`?

Dear Fabi84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Fabi84,

Have you received your withdrawal from the casino yet?

Dear Fabi84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes can be closed

Ja kann geschlossen werden

Dear Fabi84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru