BetCoco Casino - アルメニア出身選手への支払いが遅れた。

Hello, I requested a withdrawal on 26.11.23 which was declined after three days. I then made another withdrawal request on 29.11.23, but I'm still waiting. They tell me there are some issues with payments, which I believe to be false. Depositing has no issues, but withdrawals are problematic. My account is verified and I've even received a message stating that I'm on the verge of becoming a VIP client. I have suspicions that they don't want to give me my money and are trying to deceive. I requested a withdrawal of $340, but the promised 72 hours have long passed. If you can, please help me resolve this. My game ID is 7583269 and I have many screenshot proofs of our correspondence.

здраствуйте , 26.11.23 сделал вывод отклонили через 3 дня потом 29.11.23 сделал вывод и до сегоднешнего дня жду говорят какие то проблемы с платежами и конечно же врут , депозит можно сделать нет проблем а вот вывод это проблематично ,, аккаунт верафицирован всё как надо даже сообщение отправляли до этого что я на пороге стать вип клиентом ... у меня есть опосения что мои деньги не хотят дать мне и обманом хотят завладеть ими .. я сделал вывод 340 $ ими сказанное 72 часа давно уже прошло если можете помогите урегулировать это мой игровой ид 7583269 есть много скриншотов переписки

Dear Arm009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

My account is fully confirmed, the withdrawal has not been approved yet, it’s been a week now but according to them there are no problems with my account

Моя учетная запись полностью потверждена , вывод не одобрен еще , уже неделю но проблем по их словам с моей учетной записью нет

Hello, I received the payment 30 minutes ago, I’ll contact you later, thank you)

Здраствуйте платеж получил 30 минут назад ,, обращусь к вам потом когда нибудь спасибо )

Dear Arm009,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru