Betcoin.ag Casino - 出金後、プレイヤーのアカウントは閉鎖されました。

On Saturday, February 2nd, I deposited $99 and then an additional $150, both of which I lost.

Today, Tuesday, February 6th, I deposited $140 again and won, resulting in a balance of $498.

I withdrew $250 to my wallet, leaving $248 in my gaming account, which I planned to continue betting with the next day.

After waiting for 3 hours and my withdrawal not arriving, I attempted to log into my account only to find it had been deleted. My account no longer exists and I can't log in. I contacted chat support and they provided no solution; I also sent emails but received no response.

Betcoin.ag is a site that steals your money; they accept everything when you lose, but when you win, they don't process withdrawals and close your account, making it disappear.

I need help from Casino Guru.

el dia sabado 2 de febrero deposite 99usd y luego deposite 150usd, los perdi

hoy martes 6 de febrero volvi a depositar 140usd y gane, quedando con un saldo de 498 USD.

retire 250usd a mi wallet, y deje dentro de mi cuenta de juego 248usd los cuales seguiria apostando el dia de mañana.

cuando veo que tardan 3 horas y mi retiro no llega, intento ingresar a mi cuenta y me la borraron, mi cuenta ya no existe mas y no puedo ingresar. hable al chat y no me dieron solucion, envie correos y no contestan.

betcoin.ag es un sitio que roba el dinero, cuando pierdes te aceptan todo, pero cuando ganas no pagan los retiros y cierran tu cuenta, la hacen desaparecer

necesito ayuda de casino guru

Dear mariaelivargas2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betcoin.ag Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account lasted 6 days and then they closed it

Play live games

I read the policies and did not violate any, nor did I play the bonus, because I rejected them all.

Mi cuenta duro 6 dias y luego me la cerraron

Juge juegos en vivo

Lei las politicas y no incumpli con ninguna, tampoco juge bono, por que los rechaze todos

Thank you for your reply, mariaelivargas2024.

As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.