Betfoxx Casino - プレイヤーの撤退が遅れています。

Made a withdrawal of £500 on 29th Aug.after numerous attempts on chat and email, I just get nowhere. £500 is a lit of money to me. They was quick enough to take my money off me

Dear leenewcombe82,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfoxx Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, no previous withdrawels

Passed all the security and I'd process

Winning was won through my deposit, no bonuses

Thank you very much, leenewcombe82, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Betfoxx Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello leenewcombe82,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Betfoxx Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi