BetFree Casino - プレイヤーの最初の入金は記録されません。

this place is a scam! They "lost" the FIRST deposit I made! Made it via crypto, I have receipts as well as blockchain explorer info with over 100 confirmations to the verified wallet address they provided, doesn’t matter. When I contact support, I get no help other than "we’re sorry, we will contact you when it’s resolved". 3 days and 20 support contacts later, no update, money still gone. This place is a scam!

Dear jmeier0810,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to gather more information, so I can understand the whole situation completely. 

Could you please post a screenshot of your deposit receipt and deposit/transaction history from your casino account here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jmeier0810,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.