BetFury Casino - ギャンブルの問題にもかかわらず、プレイヤーのアカウントは開いたままです。

I told the website about my gambling problems clearly in my many messages that I have problems and cannot control my losses or control myself. They did not close my account after learning about my problems. I told them I want to continue playing football. In several letters I told them about my problems. She unfortunately claimed $1,400 and lost it due to gambling problems. I would like help and get my deposit back please. They do not care about the lives of customers.

I told them about my gambling problems clearly in letters and told them to join the casino section. They told me to suggest your solution of exclusion. But it is their responsibility when I deal with my problems in gambling to drop my account.

Dear wailben,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly was the first time you requested to be self-excluded due to gambling addiction?

Could you kindly forward me the entire chat transcripts of your communication with customer support? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

What was your reply when customer support informed you that it's not possible to self-exclude in one section of the casino only, and you have to be self-excluded for the entire platform?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear wailben,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.