BetFury Casino - プレイヤーのアカウントは閉鎖されました。

I participated in the BetFury airdrop and accumulated 180k points. When the airdrop ended, my reward was only 56 BFG. It wasn't much, but that's okay. However, when I tried to withdraw these BFG (through Telegram), they simply blocked my account, claiming that I was using multiple accounts. The Telegram was linked with the same account from their official website, and I was only using a single account, yet I ended up being banned. I wasn't the only one who had their account banned; the majority had their accounts banned for the same reason.

Well, I have only one account and was banned unfairly for this reason, and now they don't want to unblock my account.

I just want my account back, that's all!

Participei do airdrop da betfury e juntei 180k de pontos, quando terminou o airdrop a minha recompensa foi de apenas 56bfg, não foi muita coisa mas blz, mas quando fui sacar esses bfg (pelo telegram) eles simplesmente bloquearam a minha conta alegando que eu estava utilizando múltiplas contas, sendo que o telegram tava vinculado com a mesma conta do site oficial deles, e eu estava apenas usando uma única conta e acabei sendo banido. E não fui o único a ter a conta banida, a grande maioria teve suas contas banidas pelo mesmo motivo.

Bom eu tenho uma única conta e acabei sendo banido injustamente por esse motivo e agora eles não querem desbloquear a minha conta.

Só quero minha conta de volta, só isso!

Dear WesyMarques,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if the casino is holding any real funds? If no active real money balance has been withheld, I’m afraid there’s not much we can do for you. 

Thank you for your reply.

Best regards,

Kristina