BetFury Casino - プレイヤーの入金問題は未解決のままです。

I mistakenly deposited Solana on the BNB network, but the site generated the link. I have screenshots, and the issue hasn't been resolved yet. It's been over 90 days.

depositei solana em rede de bnb porém esse foi meu erro, só que o site gerou o link. Tenho prints e não resolveram ainda. Já faz mais de 90 dias

Dear Adenir,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your Solana deposit on the wrong network.

To better understand the situation and assist you further, could you please clarify the following points:

• Could you confirm which network was used for your deposit (BNB network instead of the Solana network)?
• Did the casino acknowledge the mistake and provide any guidance on how they could help resolve the issue?
• Have you provided the screenshots to the casino's support team? If so, could you share them with us as well?
• Have you received any communication from the casino within the past 90 days regarding the status of your case?
• Have they informed you if a solution or refund is possible, and if not, what reasons they gave for not resolving the issue?

Please forward any additional details or relevant communication to petronela.k@casino.guru so we can investigate further.

Your cooperation is crucial for us to proceed with the case and work toward resolving the issue. Without your input and the necessary details, we won’t be able to mediate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I've sent some information to the e-mail address provided.

Mandei algumas informações para o e-mail indicado.

Player's additional information:

Good evening, I would like to send you some additional information about my complaint. I sent it via bnb . They said it would be resolved in 90 days and nothing. I sent screenshots of the link, the news I have is only when I call the casino chat and I also called via Telegram but they don't solve it and they don't give me anything concrete. They said they would return it to Binance (where the solanas come from) but they don't know when.

Sent from my iPhone

Player's additional information:

Boa noite, eu venho mandar algumas informações adicionais sobre minha reclamação. Mandei por bnb . Falaram que ia se resolver em 90 dias e nada. Mandei capturas de tela do link, as notícias que tenho são somente quando chamo no chat do cassino e chamei tbm via Telegram mas não resolvem e não me dão nada de concreto. Falaram que vão devolver pra binance(origem das solanas) mas não sabem quando.

Enviado do meu iPhone

Hi Adenir,

To assist you further and investigate the situation more effectively, could you please provide the following:

Technical Details:

• Could you share all the technical details of the payment, such as the transaction ID, date, and any relevant blockchain information for the deposit?

Relevant Communication:

• Please forward any relevant communication you’ve had with the casino’s support team, including chat logs or email correspondence, so we can understand what steps have been taken so far. My email address is petronela.k@casino.guru.

Thank you in advance for your reply.

Last night, I sent the address where the solanas were. And today I received it. Thanks for your help, but I've sorted it out. Thank you

Ontem a noite, mandei o endereço onde estavam as solanas. E hoje acabei recebendo. Agradeço a ajuda mas já resolvi. Obrigado

Dear Adenir,

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Thank you very much for your cooperation and confirmation. Should you encounter any further issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are always here to assist you.

Best regards,

Petronela

Casino.Guru