BetFury Casino - 複数のアカウントの告発により、プレイヤーのアカウントは閉鎖されました。

Hi, i joined to Betfury at 10.01.2021. And in 2024, I invited a friend to Betfury with my reference. Then, when I wanted to withdraw my nearly $2000 commission from my Betfury account, the site blocked my account due to multiple accounts. At that time, my friend and I were in the same house, I think they did this because of the same internet usage. But let them ask me for KYC verification, and let me do it, and let my friend do it too. It is unfair for them to close my account directly in order not to give me my commission. I want them to allow me to withdraw the commissions in my account, otherwise I will tell my reference about this situation and will register him to another casino. My username is KingKong, my reference's username is DrummerUA

Dear Orhun,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, I’d like to ask a few questions:

• When exactly was your account blocked?
• Have you and your friend accessed the casino website from the same device (e.g., the same mobile phone or computer)?
• Did you and your friend use separate payment methods for deposits?
• Am I correct in understanding that neither of you has completed full KYC verification?

Your answers will help us assess the situation and determine how we can assist you. Looking forward to your reply.

Best regards,

Veronika

-My account blocked at 27.02.2024 (I am complaning now because i just saw comments about casino guru helping to players solve problems for such statuations)

-Probably yes it was same device

-Seperate payment methods

-I didn't completed KYC, i don't know about my friend. But we are both ready to do KYC even with video call.

I just learned my friend already become VIP player i explained to him all statuation and he will not do any deposit until this problem solving

They sent this mail to me when my account blocked and thats it.

Thank you for your reply. I'm sorry, but since you and your friend used the same device to access your casino accounts, it is impossible for us to prove that the accounts were accessed by two different people and not by one individual. Operating multiple accounts from one device or one IP-address is a serious breach of the casino's Terms and Conditions, and we are unable to help players with such matters.

Therefore, this complaint will now be closed. Thank you for your understanding, I am sorry that we could not be of more help on this occasion.

Best regards

Veronika