Betinia Casino - プレイヤーの撤退が遅れています。

They said the withdrawal was being processed and would be completed within 3 days, but the deadline has already passed.

Falaram que o saque estava sendo processado que iria cai em 3 dias mas já passou o prazo

Dear eriquemarinhosantos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Ok I'll wait those 14 days but they say it takes 3 days to process it

Ok irei aguarda esses 14 dias porém eles falam que leva 3 dias pra processa

Dear eriquemarinhosantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.