Betlive Casino - プレイヤーの撤退が遅れています。

I made a withdrawal request a month ago, via crypto, and I have no news about it.

I have contacted them by email and they do not answer, by chat and they tell me to write to them later, and when I write later they tell me that they have no more information.

I have a verified account and this is not the first withdrawal I have made.

Awful

Hice una solicitud de retiro hace un mes, por crypto, y no tengo ninguna noticia del mismo.

He contactado por email y no contestan, por chat y me dicen que les escriba más tarde, y cuando escribo más tarde me dicen que no tienen más información.

Tengo la cuenta verificada y no es el primer retiro que hago.

Horrible

Dear crisegesan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support and what did you discuss?
• Did the casino justify the delay to you in any way?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear crisegesan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have you accumulated your winnings with the help of a bonus?

No

When was the last time you were in contact with casino support and what did you discuss?

A few days ago and no news

Did the casino justify the delay in any way?

They have a lot of requests. But of course, it's been more than a month now.

¿Has acumulado tus ganancias con la ayuda de un bono?

No

¿Cuándo fue la última vez que estuvo en contacto con el soporte del casino y qué discutieron?

Hace pocos dias y sin novedades

¿El casino le justificó de alguna manera el retraso?

Que tienen mucho volumen de solicitudes. Pero claro, ha pasado ya más de un mes

Dear crisegesan,

• Could you please share a screenshot of your withdrawal request?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your reply.

Dear crisegesan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.