Betlive Casino - プレイヤーの撤退が遅れています。

Two weeks passed since I requested a withdrawal on this shaddy casino. Went on chat multiple times with the same reply, automated messages from agents. I passed a KYC verification.

I can see a lot of player complaints abou delayed withdrawals. Rating of this casino is 8.8, are being paid to promote this casino? If not how is this rating soo high?

Dear djane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I did not make any withdrawals prior to this one.

Status pending, the status didnt change from the start. I contacted them approx. 10x with the same automated reply from their end.

Yes I did win with the Bonus.

KYC check has been verified the next day

I can see you have 10+ complaints about long waiting withdrawals and still the rating is 8.8. Simple question for you, how?

Regards,

Thank you very much for your reply, djane. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Regarding your questions, I am not sure I understand. Half of those complaints have been successfully resolved and the rest were either unjustified or the player stopped responding and we couldn't proceed with further investigation. Only unresolved complaints influence the casino's overall rating.

This is the last one I had with them last week