Betmaster Casino MX - プレイヤーの引き出しが遅れています。

Now that I have won 12,000 pesos it turns out that the casino no longer lets me continue with my withdrawals. I have already sent a message to support and so far I have not received any help. I hope you can help me. Thank you very much!

ahora que e ganado 12000 pesos resulta que el casino ya no me dejo continuar con mis retiros ya mande msj a soporte y hasta ahora no e recibido alguna ayuda espero puedan ayudarme muchas gracias!

Dear Luiseduardo,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which payment methods you used for depositing and withdrawing from this casino so far?

Is Apple Pay the only payment method you have used so far?

Have you passed the full KYC verification?

When was the last time you communicated with the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Luiseduardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.