Betmaster Casino MX - プレイヤーの撤退が遅れています。

I've been waiting for more than 16 hours to receive my money, and they keep telling me that it's being investigated, but it's taking way too long.

Tengo mas de 16 horas esperando que me den mi dinero y segun me dicen ya se esta investigando pero ya demoro bastante

Dear excess,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Well, yes, I am verified, I have already withdrawn other smaller amounts again without any problem, but I still haven't received that money and within betmaster it already appears as credited, the support only tells me that they are already investigating that but that it is not their responsibility because another section is in charge of withdrawals and not the support itself.

pues si estoy verificado , ya retire nuevamente otras cantidades menores y sin problema pero aun no me llega ese dinero y dentro de betmaster ya sale como acreditado, el soporte solo me dice que ya estan investigando eso pero que no les corresponde porque otro apartado es el encargado de los retiros y no el soporte como tal

Could you please share the evidence in the form of a screenshot you are referring to?

dentro de betmaster ya sale como acreditado

They already solved it for me, thank you very much

ya me solucionaron muchas gracias

IN FACT THEY GIVEN ME A 200 PESOS BONUS FOR THE INCONVENIENCE!! I LOVE BETMASTER

DE HECHO ME REGALARON UN BONO POR LAS MOLESTIAS DE 200 PESOS!! AMO BETMASTER

Dear excess,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru