Betmomo Casino - プレイヤーのアカウントは誤って終了されました。

My account was blocked after 6 months when I couldn't make any withdrawals because they didn't have any funds, and my account was closed by mistake. I want it to be reopened.

Mon compte a ete bloqué après 6 mois ou je ne pouvais pas faire de retrait parce qu'il n'ont pas d'argent et mon compte a été fermé par erreur et je veux qu'il soit réouvert

Dear Audreyechene,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Betmomo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

What was the balance in your account when your account was closed? Did you close your account yourself or were you blocked by the casino?

Could you kindly explain what you mean that your account was closed "by mistake"? Have you contacted customer support with the request to reopen your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Audreyechene,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.