Betmotion Casino - プレイヤーの撤退が遅れています。

The casino promised to pay within 3 business days, but they missed the deadline and haven't paid. There are hundreds of complaints on the site "Reclame Aqui" with the same excuse of banking instability. They say I'm a priority, but they tell everyone the same thing. I'm already struggling, and the customer service is terrible. Many people are being wronged. I'm a mother of autistic children and I trusted the casino, but they scammed me. I'm very upset, I just want my money back.

Casino pediu 3 dias úteis pra pagar passou o prazo não pagaram centenas de reclamação no site reclame aqui a mesma desculpa instabilidade bancária falam que sou prioridade a mesma coisa dizem a todos estou passando já mal o atendimento e pessimo muitas pessoas sendo lesadas sou mãe de crianças autistas eu confiei no casino me deram um golpe estou muito triste só quero meu dinheiro

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.