Betnuvo Casino - プレイヤーの出金リクエストが繰り返し拒否されます。

Repeatedly rejects withdrawal requests despite account being verified. Chat say they have no information to explain rejections and direct me to email support@betnuvo.com. No replies to emails.

Dear barney147,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are experiencing with your withdrawal requests at Betnuvo.

To better understand your situation and assist you effectively, could you please provide some additional information? Specifically:

• Can you confirm the dates and amounts of the withdrawal requests that were rejected?
• Have you received any specific error messages or reasons for the rejection of your withdrawal requests?
• When was your account verified, and did you receive confirmation of the successful verification?
• Could you provide any screenshots or copies of the chat conversations and emails you have sent to support@betnuvo.com?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi, I have received an email from betnuvo support stating that my winnings came from playing a restricted game. I will now check their bonus ts and cs to verify. Please hold off raising my complaint with them. Thanks

Please close this complaint.

Thank you, barney147, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with?

Looking forward to hearing from you. 

Dear barney147,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.