Betnuvo Casino - プレイヤーの撤退が遅れています。

I have deposited roughly 100-250 pounds, my account has been fully verified and I never used any deposit bonuses. I won 1600 and I have been trying to withdraw money from this website for roughly a month now. I was told there was a problem with the withdrawal method via debit card a few days ago. Now I haven’t received any emails or such in a few days.

Hello zhwwjysytr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betnuvo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you try to use a different withdrawal method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been fully verified for well over a month now. I have tried using Mastercard withdrawal and also bank transfer option using the IBAN code. The last time I spoke to the casino was via email 5 days ago. Thank you

Hello zhwwjysytr,

Did you try the crypto withdrawal as recommended by the casino? If not, please do so and let us know the outcome.

I’m not really clued up on how to use crypto. I did attempt it but withdrawal was rejected anyways

Hello zhwwjysytr,

What was the reason of rejection with the crypto withdrawal?

Dear zhwwjysytr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.