Betnuvo Casino - 決済が遅延しているとのクレームがあります。

Hello, I created an account at Betnuvo a while back. I had confirmation my account was verified as the email states, however, I tried to with £220 on 29/08 and it bounced back on 30/08 starting they want to see the outside of the passport cover, slightly bizarre. I have sent that and the time has elapsed the 24 hours promised. I have a bad gut feeling about this and would appreciate if you could confirm if anyone has been paid out by this company before?

More than happy to close this at any point the funds arrive or my account is verified

Dear jaysuarez05,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Can I keep you in the loop on email conversations thats being had?

Dear jaysuarez05,

Have you received your withdrawal from the casino yet?

Dear jaysuarez05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.