BetOnRed Casino - プレイヤーが賞金を受け取れずにいます。

Hello,I've continually had my payment reversed multiple times was told this is due to (Incorrect or missing beneficiary address/City/Postal code)When filling out cash out I'm asked to provide IBAN details which Australian banks don't use.We use BSB and account number

Was told by support chat to combine both of these for the IBAN but that doesn't seem to be working.

Ive emailed support multiple times with no response or reply back.Also told by support chat a few times that a ticket was created to escalate your case to the responsible department and they will contact you via email but haven't heard nothing.

Kind Regards

Walter

Dear Vares,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Vares,

Have you received your withdrawal from the casino yet?

Hi,Thank you for the reply

That's okay,I ended up spending my casino balance as they were taking to long to cash out.Pretty disappointed

I am sorry to hear that. Since you lost your winnings, I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.