BetOnRed Casino - プレイヤーの撤退が遅れています。

Hello - I am looking for help regarding my withdraw request in BetOnRed casino. I see that the casino is highly rated here and I had good experience playing there, however recently things changed. My account is verified and I had several withdrawals before - all paid within 24 hours as stated in their terms. However my last withdrawal via crypto is pending since 22 May - which is almost 20 days. Customer support is either not replying to emails or if they reply they say that they will pass information to relevant team and nothing happens. I am looking forward to hear from you and hopefully we resolve this soon!

Hello urdev200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have finally received my money today. You can close the complaint

Dear urdev200,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru