BetOnRed Casino - プレイヤーの撤退が遅れています。

Hello, I've been playing on this casino Betonred for a while now. I requested a withdrawal of 600 euros on September 6, 2024. Usually, the money is in my account after a day, but now I don't know what's happening. I can't get in touch with them.

salve io gioco da un po di tempo su questo casino Betonred ho chiesto un prelievo di 600 euro il giorno 6 settembre 2024 di solito dopo un giorno avevo gia sul conto i soldi,adesso non so cosa succede non riesco a contattare loro

Dear elenaspatareanu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi my account has been verified so if the problem is that of many withdrawal requests then I will wait up to 14 more days

salve il mio conto e stato verificato quindi se il problema e quella di tante richieste di prelievi allora aspettero ancora fino a 14 gg

<HI today I received my withdrawal of 600 euros that I had requested on September 6th so my case has ended well thanks

<SALVE oggi ho ricevuto il mio prelievo di 600 euro che avevo chiesto il giorno 6 settembre quindi il mio caso si e concluso bene grazie

Dear elenaspatareanu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru