BetOnRed Casino - プレイヤーの撤退が遅れています。

My withdrawal is not progressing. They told me it would take a maximum of 17 hours, but that hasn't been the case. This has happened to me in several casinos, and when I file a complaint here, the withdrawal is processed within hours. I don't understand what's going on, but the funds are still pending withdrawal. I also don't have the option to verify my account.

Mi retiro no avanza me dijeron que en 17 horas como mucho debería estar y no ha sido así me ha pasado en varios casinos y cuando pongo la reclamación aquí a las horas se efectúa el reitiro no entiendo qué pasa , pero los el dinero están pendientes de retiro, tampoco me da opción a verificar la cuenta.

Dear fragaebg8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

It won't let me verify my account

No me deja verificar mi cuenta

I only have to receive this withdrawal and I have received those from other casinos!!! When I put the complaint here! But this one has not yet

Solo me queda recibir este retiro e recibido los de los demás casinos!!! Al poner aki la queja ! Pero este todavía no

They don't respond to my request and suddenly it appears as if I hadn't sent anything and they ask me for it again.

no me responden a la solicitud y de repente sale como si no hubiera mandado nada y me lo vuelven a pedir