Betpanda Casino - プレイヤーは自己排除のためアカウントの閉鎖を要求します。

Dear Casino Guru Team,

On November 7th, I attempted to have my account at Betpanda closed due to my gambling addiction and also submitted a photo of my ID. Unfortunately, the closure has not yet taken place.

As you may be aware, I suffer from a severe gambling addiction, and the only effective protection for me is to self-exclude from all platforms. Unfortunately, this is not always successful, and at the moment, I am unsure how to proceed.

Could you please assist me in having my account immediately closed due to my gambling addiction?

Thank you in advance for your support.

Kind regards,

Blerko

Sehr geehrtes Casino Guru-Team,

am 07.11. habe ich versucht, mein Konto bei Betpanda aufgrund meiner Spielsucht schließen zu lassen und auch ein Foto meines Ausweises eingereicht. Leider ist bislang keine Schließung erfolgt.

Wie Ihnen vielleicht bekannt ist, leide ich an einer starken Spielsucht, und der einzige wirksame Schutz für mich ist, mich von allen Plattformen ausschließen zu lassen. Leider gelingt dies nicht immer, und momentan weiß ich nicht, wie ich weiter vorgehen soll.

Könnten Sie mir bitte dabei helfen, dass mein Konto aufgrund meiner Spielsucht unverzüglich geschlossen wird?

Vielen Dank im Voraus für Ihre Unterstützung.

Mit freundlichen Grüßen,

Blerko

Hello Blerko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.

• Did the casino respond to your request?
• How much did you deposit since your request?
• When was the last time you spoke to the casino and what was it about?

Please forward the initial self-exclusion request to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello dear Nick,

Unfortunately, after I threatened to take action and reported it to you, they finally reacted. It feels unfair and I have the feeling that some casinos are deliberately delaying this - at least the dubious ones.

I don't know what to do anymore. I'll probably have myself admitted to a clinic after Christmas because I can't stop gambling on my own.

I will forward you any emails I have regarding this.

I then deposited around 2500 to 3000.

Best regards

Hallo lieber Nick,

nachdem ich leider mit Schritten gedroht habe fas ich es bei euch melde , haben sie endlich reagiert. Es fühlt sich unfair an, und ich habe das Gefühl, dass manche Casinos das absichtlich hinauszögern – zumindest die unseriösen.

Ich weiß nicht mehr weiter. Wahrscheinlich werde ich mich nach Weihnachten in eine Klinik einweisen lassen, da ich es allein nicht schaffe, mit dem Spielen aufzuhören.

Ich leite dir alle E-Mails weiter, die ich dazu habe.

Ich habe nach dem ca 2500 bis 3000 eingezahlt .

Liebe Grüße

Thank you Blerko for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Blerko,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Betpanda Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Blerko,

I am trying to reach the casino outside of this thread. I will let you know with any updates. Thank you for your patience.

Dear Blerko,

I got a response from the casino, stating that, and I quote: "the player's account was closed promptly upon receiving their email."

Could you confirm the timeframe for me? When exactly did you send an initial self-exclusion request, mentioning gambling addiction and when exactly was your account closed?