BetPlays Casino - プレイヤーのアカウントは閉鎖され、出金はブロックされました。

Hello, i have the same problem like everyone else with this scam casino

I tried to withdraw more than 2 weeks ago 1000 euro and they blocked my account, they said I violated their terms and I have more accounts (im sure I dont have) I dont use any vpn and they dont give me any evidence about this

Sadly I saw the reviews and so many people have the same problem, I dont think that many people have multiaccount so they scamming so many people

I would like to ask help with this, thank you very much

Dear Drakkor, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No, there is no chance

Yes I sent everything and they accepted it

No, I didnt won any money with bonus

Before we continue with your case, please send me all emails and other communications between you and the casino, along with any other evidence that may be relevant to the investigation of your case. My email address is veronika.l@casino.guru. Thank you.

I sent it 3 days ago

Thank you very much, Drakkor, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Drakkor,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BetPlays Casino to join the conversation.

Dear BetPlays Casino,

Can you please provide information regarding the player's supposedly multiple accounts? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

Dear Michal,

We have sent you an email with an explanation and evidence.

Best Regards,

BetPlays Team

Thank you for your emails and the evidence, BetPlays Team.

Dear Drakkor,

After reviewing all the necessary information and evidence, we have determined that your complaint is unjustified due to breaches of the casino's terms and conditions. Specifically, multiple accounts were created in quick succession from the same device (same device ID), funded by the same payment method, and engaged in similar gameplay. Casinos have strict policies against such practices.

As an independent party, we thoroughly reviewed all the information and evidence, and we found that the casino team's actions were in line with the established rules to which you agreed when registering your account.

I regret that we could not assist you further in this matter. Please feel free to contact us if you encounter any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru