BetRebels Casino - プレイヤーのアカウントは閉鎖されました。

Hi

i have an account with Betrebel online casino . Before they wouldn’t let me withdraw my money, not they completely banned my account. This website is a scam, please help me.

Dear pay4hw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Has the casino given you any reason for banning your account?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hi

thank you for your reply.

so months ago after going back and fourth many times about the verification they just wouldn’t verify me. I have read many of their reviews and there are hundreds of people complaining about this casino being a scam as they don’t let anyone withdraw and I realized I’m a victim here as well. Later on they closed my account with out any warning.

I have made over $4000 on this account and didn’t use the bonus code.

please let me know what else you need from me and what’s the next step to get this resolved.

thank you

ilan

Dear pay4hw, could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you deposit money using a payment method registered in your name?

Dear pay4hw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.