BetSofa Casino - プレイヤーが賞金を受け取れずにいます。

Hello, I have a problem, my payment of 360 € at Betsofa has been taking 3 days and I always get the same thing, it is being processed without an exact date when it will be paid out.

I have already paid out a few times at Betsofa and it was paid out within 24 hours without any problems. My account is also verified. I hope CasinoGuru can help me with this.

Hallo ich habe ein Problem meine Auszahlung von 360 € bei Betsofa dauert schon 3 Tage und ich bekomme immer das gleiche gesagt es wird bearbeitet ohne einen genauen Termin wann es ausgezahlt wird.

Ich habe bereits ein paar mal Ausgezahlt bei Betsofa und ohne Probleme wurde es nach spätestens 24 Stunden ausgezahlt mein Konto ist auch Verifiziert ich hoffe CasinoGuru kann mir dabei helfen.

Dear dennisdeja,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Complaint can be closed has just been paid 🙂

Beschwerde kann geschlossen werden wurde gerade ausgezahlt 🙂

Dear dennisdeja,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru