BetSofa Casino - プレーヤーは、本人確認に運転免許証を使用することはできません。

the casino does not accept a driver's license as ID, only a passport will do. I don't have a passport and all other casinos have a driver's license as proof of identity. So I can't withdraw my winnings.

Dear jiikoo76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

I checked the terms and conditions and found this:

Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon BETSOFA Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address.

• Could you please advise if you have any additional documents that might serve as a valid ID?
• Is issuing a passport or other forms of ID a valid option for you?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear jiikoo76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I closed my account and will never play at such a crappy casino again.

Suljin tilini enkä aio koskaan enää pelata noin surkealla kasinolla.

I wish I could be of more help.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.