Betsolino Casino - プレイヤーの入金が遅れています。

I deposited to Betsolino casino on December 14 and the money was not deposited in my account at that casino. I have tried many times to contact anyone from the casino with no success. I have tried on the site a few times with there supposedly live chat that there is no one who responds and you have to leave a message in which I did. Then I sent email so their support email address multiple times with no response back. I have included screenshots of my Mifinity transaction and some emails of me trying to contact someone from the casino , and me trying to contact someone on the live chat and leaving a message, there were too many too include all of my tries on the screenshots below. This is so not fair that they have stole from me.

Dear dianetinga,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with Betsolino Casino regarding your deposit.

We appreciate you providing screenshots of your Mifinity transaction and your attempts to contact the casino through live chat and email. To help us proceed with this case, could you clarify a few points:

• Was this your first deposit at Betsolino Casino, or have you successfully deposited funds there in the past?
• Have you already contacted Mifinity, your payment provider, to investigate the status of the transaction? If so, what was their response?

Your cooperation is crucial for us to address this matter effectively. While we will reach out to the casino on your behalf, please note that if the funds were lost during the transaction, it may take some time for the payment provider or the casino to locate and resolve the issue.

If you have any additional communication or documentation that could support your case, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.