Betsolino Casino - プレイヤーの撤退が遅れています。

I have been waiting for three weeks for my money, and I have not received any replies to my emails.

3viikkoa odottanut rahoja enkä saa vastauksia maileihin.

Dear pertti,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsolino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!