Betsolino Casino - プレイヤーの撤退が遅れています。

I have been waiting for three weeks for my money, and I have not received any replies to my emails.

3viikkoa odottanut rahoja enkä saa vastauksia maileihin.

Dear pertti,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsolino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I have not made any withdrawals before at this casino.

I have sent pictures of the personal information.

I collected the winnings using a bonus.

En ole tehnyt nostoja aiemmin tällä kasinolla.

Olen lähettänyt henkilötiedoista kuvat.

Keräsin voitot bonuksen avulla.

Dear pertti,

• Has the casino processed your payout since your last post?
• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please share with me your attempts at communication with the casino regarding your delayed withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Ive sent u email

Could you please share the screenshots of your withdrawal requests and communication so it's clear which casino the issue is about?

I apologize for the inconvenience.

Dear pertti,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Betsolino Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Betsolino Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.