Betsolino Casino - プレイヤーの撤退は応答がなく遅延しています。

Hello,

I need help with a problem I'm having with Betsolino Casino. I requested a withdrawal of a total of 220 euros on 2024-12-17, but I still haven't received any money.

I've sent about 20 emails to the casino, but they haven't replied at all. It's now been 8 days without any response or approval of my withdrawal, which I find completely unacceptable.

Has anyone else had similar issues with Betsolino? Is there anything I can do to get my money, or is it best to contact an authority or regulatory body?

Grateful for any help and advice!

Hej,

Jag behöver hjälp med ett problem jag har med Betsolino Casino. Jag begärde ett uttag på totalt 220 euro den 2024-12-17, men hittills har jag inte fått några pengar.

Jag har skickat ungefär 20 mejl till casinot, men de svarar inte alls. Det har nu gått 8 dagar utan något svar eller godkännande av mitt uttag, vilket jag tycker är helt oacceptabelt.

Är det någon annan som har haft liknande problem med Betsolino? Finns det något jag kan göra för att få mina pengar, eller är det bäst att kontakta någon myndighet eller tillsynsorgan?

Tacksam för all hjälp och råd!

Hello winnerdude,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsolino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.