Betsolino Casino - プレイヤーは撤退が遅れることになる。

Hello,

My withdrawal has been pending for several weeks now. I have contacted live chat and support multiple times, but nothing happens. There is no response or anything else. I don't know what to do next, so I'm reaching out to others who have had or are having the same issue.

Best regards, Pakolux2

Guten tag

ich habe seit mehreren Wochen meine Auszahlung auf ausstehend stehen. Der Kontakt zum livechat bzw Support wurde von mir getätigt (mehrfach) aber nichts tut sich weder eine Rückmeldung oder sonst was ich weiß nicht wie es weiter geht und wende mich demnach an alle anderen die den selben Fall haben /hatten

lg. Pakolux2

Dear Pakolux2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good day

So no, I haven't been able to make a withdrawal yet, that would be my first

the KYC verification, I don't know if everything is there because no one from this portal answers me or writes back. But since I know roughly what they need, I have sent them all my documents.

I used the winnings with a bonus, but according to the terms and conditions I didn't do anything wrong and the bonus credit was converted.

If you have any further questions, please do not hesitate to contact me Pako

Guten Tag

also nein eine abhebung habe ich noch nicht vornehmen können das wäre meine erste

die kyc Verifizierung weiß j oh ch nicht ob alles vorhanden ist da mir keiner aus diesem Portal irgendwas beantwortet bzw. Zurückschreibt.Da ich aber weiß was sie ca benötigen habe ich ihnen all meine Unterlagen zugeschickt.

Ich habe die Gewinne mit einen Bonus bespielt allerdings laut den agb nichts verkehrt gemacht bzw. Das bonusguthaben wurde umgewandelt .

bei weiteren Fragen stehe ich gerne zu Verfügung Pako

Thank you for your reply, Pakolux2. Could you please post a screenshot of your withdrawal history here in this thread?

Also, when was the last time you contacted the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, yes, I would like to post this to you, but since I have deposited more often since then and the table is a bit larger, I cannot send it to you because I cannot even scroll up or down the table, which I find a bit strange, and I could not even cancel the payout.

lg

Hallo ja ich würde ihnen das gerne posten aber da ich danach öfters eingezahlt habe und die Tabelle etwas größer ist kann ich ihnen das nicht schicken da ich nichtmals die Tabelle hoch weder runter scrollen kann das ich auch schon etwas komisch finde und ich konnte nichtmals die Auszahlung stonieren

lg

Dear Pakolux2, 

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Betsolino Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Betsolino Casino.

The casino can reopen this complaint anytime.