Betspino Casino - プレイヤーの払い戻しリクエストが遅れています。

so i did ask for a refund on this casino.

they told me it would be proccesed and i needed to wait.

8 months later still no news.

when i ask the live chat they told me to wait 😀 agian and longer.

there is no email communication.

in there terms and conditions is stated that a refund reqeust is handled within 2 days.

so mine is taking over 8 months 😀

Dear otis35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betspino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what was the basis of your refund request to the casino?
• Could you please share the communication from the casino agreeing to a refund?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear otis35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.